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Lag Issues

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Lag Issues

Post by {FB}VSync on Fri 23 Jul 2010, 11:08 pm

Hi Guys/Gals,

Over this week we have received intermittent notices from clients in regards to having disconnect issues in our Sydney, Australia data-center location.

Moments ago we did an emergency reboot on key networking devices within our network infrastructure in order to rule them out as possible locations where the connection drops could be occurring.

We ask all clients who see further disconnect and network 'lag' issues to submit a ticket to our support department at: https://support.hypernia.com WITH the following information:

----
Home IP (The IP given to you by your ISP.) ISP (Who are you renting your internet service from?) Exact Time of Issue (If you can provide exactly when the issue occurred, date, time and timezone.) Who Was Effected (Did everyone in your server see the issue, was everyone disconnected? - If only some people lost connection or experienced an issue, are you all on the same ISP?) Can you still ping your server during the issue?
Tracert (If possible, as soon as you see an issue please run a trace from your home PC to your server IP.)
----

Currently, we do not have an exact reason as to why we are seeing an issue on the network, however we are working as quickly as humanly possible to locate and resolve everything.

Please do send in the above information each time you do see an issue so we may use to assist in the resolution.

Thank you,

Network Operations
Hypernia Hosting Corp.
www.Hypernia.com

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Re: Lag Issues

Post by Cheeko on Sat 24 Jul 2010, 10:20 am

good to know they are on it Smile
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