Telstra do something nice

G Day All,

Well I was pleasantly surprised yesterday by Telstra of all company's, they actually did a nice thing for me

I still can't believe it myself but anyway, they dropped my monthly costs by $10 increased my monthly quota from 25gb to 200gb and if thats not enough increased my net speed from 1.5k to 8mb

Nice surprise alright Arise.
Maybe all in Aus have a treat or two coming.

actually they did milk you for the last 3 months, nice they did finally let you know. I changed mine over manualy 2 months ago when I found out the package had changed.
I should have posted something about it but didn't think at the time sorry about that

I take it all back Bigpond are COMPLETE MORONS!!!

They sent me an email saying I have used 12812mb and my limit is 25gb.

Seriously WTF, there complete idiots so I wrang them up only for them to argue with me even though I have documentation from them saying how they changed my plan???

I even went to speedtest.net when They told me my speed was only 1.5mb, speedtest tells me a much higher speed than that do you think they bothered to confirm it, of course not because there computer says something different so they must be correct and I and speed net must be wrong.

They want to fix this soon or there gonna loose a customer this time, I'm sick of there useless tech support that can't speak English or don't have a clue when it comes to the way the net works or even basic pc functions they really are a JOKE!!!

He He I know

one of the reasons i left telstra many yeas ago was they never informed me of plan changes. they expected me to check their site or call them to see if there was a better plan for me.. that and having to ask them to fix every bill for just over a year (wow i was patient) made me leave.. looks like things have not changed much.

yep similar story here

due to adsl not being available at my previous address, i was forced to use bigpond wireless

i took out a 1 year contract when they were offering the first six months at half price. starting from the very first bill they tried to charge full price and every month for 6 months i had to phone customer support and argue about being charged full price when it was suppsed to be half price .. each time they 'fixed' it and told me it was sortout out and wouldn't happen again

once, ok. twice .. mistakes can be made, six times? yeh good one telstra .. so when the contract was up 1 year later i left

what really amazed me was when the sales person phoned to ask why i didn't want to renew - i explain all of the nonsense with billing mistakes, poor customer service, constant drop outs etc and he then says 'so besides those things, what did we do so badly that i can't convince you renew your contract ..' - i actually laughed out loud and asked him if he was joking.

he responded that he honestly thought those were not big problems and that i was being hasty in deciding not to renew - no wonder they cant do anything right if this is the kind of clueless fool they have working for them

Cheeko wrote: that and having to ask them to fix every bill for just over a year (wow i was patient) made me leave.. looks like things have not changed much.

come to think of it, they probably do it on purpose so they can charge you for some phone calls when you call to complain about their mistakes.

{FB}Zebitty wrote:

Cheeko wrote: that and having to ask them to fix every bill for just over a year (wow i was patient) made me leave.. looks like things have not changed much.

come to think of it, they probably do it on purpose so they can charge you for some phone calls when you call to complain about their mistakes.

LOL,,, I got'em .. rang and complained from work

Well they fixed me up now, seem to have doubled my speed again