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Telstra do something nice

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Re: Telstra do something nice

Post by {FB}VSync on Thu 21 Oct 2010, 10:46 am

Nice surprise alright Arise.
Maybe all in Aus have a treat or two coming. MirrorBlob

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Re: Telstra do something nice

Post by {FB}Alnitro on Fri 22 Oct 2010, 7:50 am

actually they did milk you for the last 3 months, nice they did finally let you know. I changed mine over manualy 2 months ago when I found out the package had changed.
I should have posted something about it but didn't think at the time sorry about that

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Re: Telstra do something nice

Post by {FB}Alnitro on Sun 05 Dec 2010, 10:35 am

He He lol! I know

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Re: Telstra do something nice

Post by Cheeko on Tue 07 Dec 2010, 6:09 am

one of the reasons i left telstra many yeas ago was they never informed me of plan changes. they expected me to check their site or call them to see if there was a better plan for me.. that and having to ask them to fix every bill for just over a year (wow i was patient) made me leave.. looks like things have not changed much.

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Re: Telstra do something nice

Post by {FB}Zebitty on Tue 07 Dec 2010, 9:16 am

yep similar story here

due to adsl not being available at my previous address, i was forced to use bigpond wireless

i took out a 1 year contract when they were offering the first six months at half price. starting from the very first bill they tried to charge full price and every month for 6 months i had to phone customer support and argue about being charged full price when it was suppsed to be half price .. each time they 'fixed' it and told me it was sortout out and wouldn't happen again

once, ok. twice .. mistakes can be made, six times? yeh good one telstra .. so when the contract was up 1 year later i left

what really amazed me was when the sales person phoned to ask why i didn't want to renew - i explain all of the nonsense with billing mistakes, poor customer service, constant drop outs etc and he then says 'so besides those things, what did we do so badly that i can't convince you renew your contract ..' - i actually laughed out loud and asked him if he was joking.

he responded that he honestly thought those were not big problems and that i was being hasty in deciding not to renew - no wonder they cant do anything right if this is the kind of clueless fool they have working for them
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Re: Telstra do something nice

Post by {FB}Zebitty on Tue 07 Dec 2010, 9:20 am

Cheeko wrote: that and having to ask them to fix every bill for just over a year (wow i was patient) made me leave.. looks like things have not changed much.

come to think of it, they probably do it on purpose so they can charge you for some phone calls when you call to complain about their mistakes.
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Re: Telstra do something nice

Post by Cheeko on Thu 09 Dec 2010, 5:54 am

{FB}Zebitty wrote:
Cheeko wrote: that and having to ask them to fix every bill for just over a year (wow i was patient) made me leave.. looks like things have not changed much.

come to think of it, they probably do it on purpose so they can charge you for some phone calls when you call to complain about their mistakes.


LOL,,, I got'em .. rang and complained from work Smile
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Re: Telstra do something nice

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